Placing an Order

All items are available online at www.houseofribbon.com

At House of Ribbon we strive to ship items immediately after an order is placed. If you are having problems with placing your order, please feel free to contact us by email. We will respond within 1 business day.

House of Ribbon is a secure website so your personal information will not be disclosed to anyone other than the secure payment processor and House of Ribbon.

Orders can be placed online at www.houseofribbon.com 24 hours a day 7 days a week.

Secure Payment

House of Ribbon has installed a secured shopping cart using the best available security technology available. The security certificate for our site can be verified and checked for functionality at any time by clicking on the "Secure Web Site" logo on the bottom left of every page. If you experience any difficulties with placing an order, please contact us. We will respond within 1 business day. In addition the entire site is secure via SSL or secure socket layer technology. If you wish to enter into SSL you may do so by adding an "s" after the http in your browsers address bar. That would look like this https://www.houseofribbon.com. Please note the checkout process will automatically enter you into a secure connection.

Payment Methods

At this time House of Ribbon accepts online payments only. Online payments can be made via Visa, Master Card, Discover and PayPal. We do not accept American Express.

Shipping

Please see our shipping policy and pricing page www.houseofribbon.com/shipping.php

Order Status

All orders placed through www.houseofribbon.com can be tracked by clicking on the Order Status tab in the green menu bar or www.houseofribbon.com/orderstatus.php . All you need to provide is your order i.d. and the email address you provided for this order.

In addition we also utilize an automated email system which emails you at various points in the order fufilment process in an effort to keep you informed.

Return Policy

Returns will not be accepted unless there was an error in on our part or there is a defect in the item you received. You must contact us with defected items within 7 business days to receive a replacement item(s) or credit for the defected item(s). Due to the nature of the items we sell, all sales are final.

Backorders

House of Ribbon will ship any backorders in the event an item is out of stock.

 

Please contact us(www.houseofribbon.com/contact.php) anytime with questions, comments or concerns.

Thank you for shopping House of Ribbon!